Privacy Policy Statement
Phoenix Healthcare Consultants (Pty) Limited (Phoenix HC)*
Respecting and protecting your Personal Information (please refer to the definition of Personal Information at the end of this policy statement) is important to Phoenix HC. It is a Constitutional right, legal, and good business practice requirement, which Phoenix HC take very seriously.
In line with the 8 Conditions in the Protection of Personal Information Act (“POPIA”), 4 of 3013 (the Act), Phoenix HC;
Phoenix HC may need to share your Personal Information or utilise software or online platforms to enter and process your information for an application, claims, or business management purposes. Phoenix HC will share your information in strict adherence to the requirements of the Act.
Phoenix HC and the companies providing the solutions to you may use “cookies” on our and their websites. They enable them and us to improve your future visits to our site and provide you with a more user-friendly experience. Phoenix HC’s Cookie Policy can be found on our website, www.phoenixgrp.co.za. The relevant Cookie Policy of companies providing solutions to you during our engagement can be found on their websites.
Any additional information or concerns can be found and raised with the Information Regulator, who can be contacted as shared below.
At Phoenix HC, we would encourage you to feel free to contact our Information Officer first to discuss any questions or concerns you may have:
Mr Clint Samsodien
Information Officer
Website:
Tel:
Email:
OR
The Regulator
Website:
Tel:
Email:
Your Personal Information is defined by the Protection of Personal Information Act (the Act) as:
“means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to:
a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
b) information relating to the education or the medical, financial, criminal or employment history of the person;
c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
d) the biometric information of the person;
e) the personal opinions, views or preferences of the person;
f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
g) the views or opinions of another individual about the person; and
h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person”.
This Privacy Policy Statement applies to Phoenix FSG (Pty) Limited and *Phoenix Healthcare Consultants (Pty) Limited as well as the listed juristic representatives that may be amended from time to time.
A Standard POPI Act Privacy Policy Statement
Disclaimer: While every reasonable effort has been taken to ensure the accuracy and soundness of the content of this material, Phoenix FSG and its subsidiaries do not accept any responsibility for the consequences of any actions based on any information contained herein. The content of this material does not constitute advice.
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Phoenix FSG provides a new generation type of consulting, advisory and support services by establishing a number of specialised subsidiary companies in the areas of healthcare, wellness, employee benefits, short term personal and commercial lines as well as life assurance and invest product lines.
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Since appointing Phoenix as my medical aid broker in June 2022 I have experienced nothing but exceptional service.
I have been a member of Discovery Medical Aid since 1997. Over the 24 years since joining Discovery I have had several Medical brokers, most of whom provided between little to no service, generally not replying to emails or ignoring telephonic calls. Phoenix is different. They immediately respond to any queries and monitor the query until it is resolved.
When joining a medical aid a medical broker is automatically allocated to you and the cost of this broker is included in the monthly levy paid to the medical aid. I can strongly recommend that anybody who is a member of a medical aid switch their broker to Phoenix. By doing this you will at least receive some value for the monthly that is automatically deducted for payment of a medical broker.
M A Short
Although I have only been working with the Phoenix Group team for a few months, I have worked very closely with Clayton Samsodien on multiple clients. I have only experienced absolute professionalism and impressive efficiency from Clayton, who has an open, patient and friendly manner with everyone whom he interacts with. He is always willing to go the extra mile to assist his clients and their staff members with their requirements.
I would highly recommend the services of Phoenix Group.
Cherice Len
Beverley Williams
Garth Brown
