Phoenix HC offers individuals the same support, advisory and consulting services that are offered to employees of a corporate client for medical schemes, primary healthcare or gap cover.

The following types of individuals may contact Phoenix HC for assistance or support.

  • Self-employed
  • Employed at a company that does not offer medical scheme or primary healthcare and/or gap cover
  • Employed at a company that does offer medical scheme or primary healthcare and/or gap cover that is able to appoint their own broker/consultant as per the Medical Scheme Act.
  • Retired persons

support

consulting

advisory service

How can

We help?

Broker Appointment: You can appoint us as your broker/consultant if we are contracted to your medical scheme or primary healthcare or gap provider. You can benefit from the wide range of services as well as Phoenix Assist

Third Party Consent: As a service to the community, supported by The Samsodien Foundation NPC, we will assist members that belong to other medical schemes including closed schemes when a “third party” consent form is signed. Phoenix HC will not be your broker/consultant, but we will be able to assist with your relevant enquiry.

New or Existing Members:

  • Assist new members to select the most appropriate medical scheme utilising our online needs analysis and comparative quotation tool system
  • Completion of application forms and submission to the relevant medical scheme
  • Termination of previous medical scheme where applicable
  • Provision of membership certificates and ensuring medical scheme cards are posted timeously
  • Assistance with all medical scheme enquiries
  • Claims resolution
  • Chronic registration
  • Hospital pre-authorisation
  • Disease management registration
  • Ex-gratia submission assistance
  • Assistance with complaints to the Council for Medical Schemes
  • Assistance with option selection during yearend review
  • Assistance with downgrades during the year where allowed by the scheme
  • Assistance with dependants turning 21 years
  • International Travel Certificates
  • Tax Certificates

We do not charge any additional professional fees and only earn regulated commission from providers. Call us first before you call your medical scheme.

“Under Our Wings” improving the quality of life.

Thank you for your interest in our Phoenix FSG!

Phoenix FSG provides a new generation type of consulting, advisory and support services by establishing a number of specialised subsidiary companies in the areas of healthcare, wellness, employee benefits, short term personal and commercial lines as well as life assurance and invest product lines.

We would like offer you a complementary full portfolio assessment. Kindly fill out the form and provide us with either a contact number or email address and one of our consultants will be in touch soonest.

Thank you for your interest in our Phoenix FSG!

Phoenix FSG provides a new generation type of consulting, advisory and support services by establishing a number of specialised subsidiary companies in the areas of healthcare, wellness, employee benefits, short term personal and commercial lines as well as life assurance and invest product lines.

We would like offer you a complementary full portfolio assessment. Kindly fill out the form and provide us with either a contact number or email address and one of our consultants will be in touch soonest.

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Since appointing Phoenix as my medical aid broker in June 2022 I have experienced nothing but exceptional service.

I have been a member of Discovery Medical Aid since 1997. Over the 24 years since joining Discovery I have had several Medical brokers, most of whom provided between little to no service, generally not replying to emails or ignoring telephonic calls. Phoenix is different. They immediately respond to any queries and monitor the query until it is resolved.

When joining a medical aid a medical broker is automatically allocated to you and the cost of this broker is included in the monthly levy paid to the medical aid. I can strongly recommend that anybody who is a member of a medical aid switch their broker to Phoenix. By doing this you will at least receive some value for the monthly that is automatically deducted for payment of a medical broker.

M A Short

Although I have only been working with the Phoenix Group team for a few months, I have worked very closely with Clayton Samsodien on multiple clients. I have only experienced absolute professionalism and impressive efficiency from Clayton, who has an open, patient and friendly manner with everyone whom he interacts with. He is always willing to go the extra mile to assist his clients and their staff members with their requirements.

I would highly recommend the services of Phoenix Group.

Cherice Len

“Dealing with Clayton is always a pleasure. He ensures that he keeps in contact with me whatever my requests are and always ensures to communicate with me. His customer service is impeccable and that is extremely important to me.”

Beverley Williams

“My experience with Phoenix has been nothing short of incredible. After a near death medical incident I was faced with the rude awakening that my finances were not in check. Clayton was very hands on and supportive – he made what was a daunting and intimidating task for me – easy, effortless and quick. My finances are now all organised and in order and I can sleep knowing that one aspect of my life is taken care of and in good hands.”

Garth Brown