We are in business to provide better benefits to more people so that the overall quality of life improves. We aim to disrupt the financial services sector by pioneering cloud-based, advanced, digital solutions that open access to support, health, protection and financial planning benefits.
All our clients and their families have access to Phoenix Assist that provides a full range of assist, medical access, support, trauma, medical emergency transportation, legal and financial access benefits at no costs.
We are committed to the principles of:
We believe that how we live, engage, unite, build relationships and do business can improve. We aim to lead the way for other firms with a greater commitment to transformation, equity, job creation, compassion and empathy.
Ultimately, we aim to address the complex challenges facing our society and country.
Phoenix FSG was birthed in the midst of the global pandemic. The rise of new business models during the pandemic is imperative, as new leaders are required to contribute to the economy, create employment, reskill the workforce and create hope.
Phoenix is pandemic and crisis resilient since regulators authorised, licensed and accredited us during the COVID-19 pandemic.
We have reimagined the workplace with a strong focus on interacting with customers, employees and employers in a positive productive way, in an environment that is simple to understand, safe and convenient.
Our vision of the future is unashamedly enthusiastic and will be enabled through creativity, innovation and differentiation. As suggested in Greek mythology, Phoenix signifies birth and re-emergence. We will rise as a stronger, smarter, more innovative and more powerful Group in the financial services space.
In the recovery phase of the pandemic, we also recognise our role in the sector as a new leader with a greater commitment to transformation, equity, job creation leading with compassion and empathy.
There is no better time to work with industry, government, healthcare authorities and regulators to find solutions for the complex challenges facing our country.
The pandemic brought trauma that surrounds us in respect of illness and the loss of loved ones that will remain with us for many years to come.
At Phoenix FSG we approach customer services with new elements of compassionate listening, taking informed action and providing feedback in a spirit of empathy and kindness. Our hand-holding approach is to take the client all the way to the goal or solution.
Phoenix FSG intends to provide a new generation type of consulting, advisory and support services by establishing a number of specialised subsidiary companies in the areas of healthcare, wellness, employee benefits, short term personal and commercial lines as well as life assurance product lines.
Our mission is to offer unrivalled services to individuals and companies irrespective of size, benefitting from the reciprocity of product participation and enjoying a bespoke product range with value-added benefits. Critical mass and economies of scale together with a niche selection of recognised product providers and highly skilled staff will ensure an ecosystem of mutual benefit.
We value operational resilience, customer success, innovation, equality and socio economic development.
Covid-19 and many more pandemics have been predicted. Phoenix FSG believes that businesses can be resilient to such catastrophes by a proactive approach to risk management.
We have built an effective risk management response supported by technology that is digitally enabled to compliment crisis management ensuring business continuity.
Phoenix FSG achieved a Level 1 B-BBEE and allocated 5% to a staff share trust at Group level. In the spirit of compassion, Phoenix FSG recognises the devastation caused by the pandemic and therefore will contribute a total of 15% of net profit after tax to socio economic and enterprise development.
We believe the financial services sector is primed for transformation and transition. The mindset change came about by creating a nerve centre that is cloud-based, digital, agile and technologically advanced.
Birthed in the midst of the global pandemic, Phoenix FSG arises with a focus on differentiation, innovation and creativity. As Phoenix FSG emerges together with the recovery phase of the pandemic, we recognise our role in the sector as a new leader with a greater commitment to transformation, equity, job creation and compassion. There is no better time to work with industry, government, healthcare authorities and regulators to find solutions for the complexed challenges facing our country.
Clayton Samsodien, founder and Group CEO of Phoenix FSG Group, has been in the financial services sector for more than 2 decades. During this time he consulted to over 360 employer groups in the private and public sector. The list of clients below is not extensive but illustrates Clayton’s experience across many industry sectors.
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Phoenix FSG provides a new generation type of consulting, advisory and support services by establishing a number of specialised subsidiary companies in the areas of healthcare, wellness, employee benefits, short term personal and commercial lines as well as life assurance and invest product lines.
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Since appointing Phoenix as my medical aid broker in June 2022 I have experienced nothing but exceptional service.
I have been a member of Discovery Medical Aid since 1997. Over the 24 years since joining Discovery I have had several Medical brokers, most of whom provided between little to no service, generally not replying to emails or ignoring telephonic calls. Phoenix is different. They immediately respond to any queries and monitor the query until it is resolved.
When joining a medical aid a medical broker is automatically allocated to you and the cost of this broker is included in the monthly levy paid to the medical aid. I can strongly recommend that anybody who is a member of a medical aid switch their broker to Phoenix. By doing this you will at least receive some value for the monthly that is automatically deducted for payment of a medical broker.
M A Short
Although I have only been working with the Phoenix Group team for a few months, I have worked very closely with Clayton Samsodien on multiple clients. I have only experienced absolute professionalism and impressive efficiency from Clayton, who has an open, patient and friendly manner with everyone whom he interacts with. He is always willing to go the extra mile to assist his clients and their staff members with their requirements.
I would highly recommend the services of Phoenix Group.
Cherice Len
Beverley Williams
Garth Brown
